Refund & Cancellation Policy

How OakBox POS is purchased

Businesses buy OakBox POS under an individual agreement with us. Pricing, billing, cancellation and refunds are set out in that agreement, and its terms apply to any cancellation or refund request.

Sending us an enquiry does not create a purchase or any obligation to buy.

How to request a cancellation or refund

Email support@oakboxpos.com and include:

• your business name and the name on your agreement;
• whether you are asking for a cancellation, a refund or both;
• any invoice or agreement reference you have; and
• a short explanation of your request.

Please send the request from the email address we usually use to contact you, so we can confirm it comes from your business. We will reply by email and handle the request according to your agreement.

If you are unsure about a payment request

If you receive a request to pay for OakBox POS and you are not sure it is genuine, contact us at support@oakboxpos.com before paying.

Related policies

Using this website is covered by our Terms of Use. Our Privacy Policy explains how we handle information you send us.